Barcelona Transfer & Chauffeur FAQ

Enter your pickup and drop-off on our homepage, choose your Mercedes vehicle, and confirm details over WhatsApp before payment. You can book as a registered customer or continue as a guest with email verification.

Yes. Fares are calculated upfront from your route and vehicle choice — no meter running in traffic and no surprise surcharges for standard airport or city-to-city transfers.

We recommend booking at least 24 hours ahead for guaranteed availability. Same-day executive dispatch is often possible — contact the concierge desk on WhatsApp for urgent arrivals or departures.

Secure card payment is available at checkout after your trip details are confirmed. Corporate accounts and bespoke invoicing can be arranged through the concierge desk.

Yes. For airport arrivals we offer meet & greet in the arrivals hall with your chauffeur holding a name board, plus flight tracking so we adjust pickup if your landing time changes.

We monitor your flight number and adjust pickup accordingly at no extra charge for reasonable delays. Share your flight details when booking so dispatch can track your arrival in real time.

Yes. We provide door-to-door private transfers from Barcelona cruise terminals, hotels, apartments and business addresses to BCN airport and across Catalonia.

Most BCN to central Barcelona journeys take 25–45 minutes depending on traffic, terminal and exact destination. Your quoted fare already reflects the route distance — not waiting time in normal airport pickup windows.

Our fleet includes Mercedes E Class and S Class sedans, Mercedes V Class and Vito passenger vans, and larger Mercedes Sprinter options for groups — all operated by professional English-speaking chauffeurs.

Luggage capacity depends on the vehicle you select. Sedans suit 2–3 passengers with standard suitcases; vans accommodate larger groups and extra bags. Choose the vehicle that matches your party size and luggage on the fleet page.

Child and infant seats are available on request. Add your requirements when booking or message the concierge desk before travel so the correct seat is fitted before pickup.

Every booking is 100% private — your party travels alone with a dedicated chauffeur and vehicle. We do not operate shared shuttles or group minibus pools.

Yes. Sitges is one of our most booked coastal routes — fixed-price executive transfers from Barcelona city, BCN airport or your hotel with direct door-to-door service.

Yes. We provide fixed-price city-to-city chauffeur service from Barcelona to Girona, the Costa Brava, Tarragona and the Costa Dorada — ideal for business travel and leisure trips.

Barcelona and BCN airport are our base, but we regularly serve destinations across Catalonia and Spain on pre-booked executive routes. Contact us for bespoke long-distance chauffeur hire.

After you submit your trip, our desk confirms pickup details, vehicle class and fare over WhatsApp before you pay. You receive driver contact and meeting instructions closer to your pickup time.

Changes to pickup time, address or vehicle are handled by the concierge desk subject to availability. Cancellation terms depend on how close you are to the scheduled pickup — contact us as early as possible for flexibility.

Yes. All STW Movers chauffeurs speak English and are experienced with international travellers, corporate guests and Barcelona airport procedures.

Use the driver contact shared before pickup, message us on WhatsApp, or call the concierge desk at +34 627 408 522. For arrivals, your chauffeur waits in the agreed meeting point with a name board.